NEED HELP ?

Commande

How do I place an order on the site?

In order to be able to place an order, it is necessary to create a customer account. Then, you just have to put items in your shopping cart by clicking on the "Add to cart" button. Once in your basket, you can place an order by following the different steps of the ordering process (validation of the basket, address, delivery and payment). By validating your order, you accept the General Terms and Conditions of Sale of our site.

Commande

How do I use my promotional code?

To use your promotional code, all you have to do is copy the code and paste it into your basket, in the "promotional code" box provided for this purpose during the purchase process.

Commande

How do I get my 10% discount code?

To do this, nothing could be simpler: all you have to do is subscribe to our newsletter!

Commande

How do I track my orders ?

From your customer account, you can follow the preparation at any time as well as the routing of your orders in the "Your orders" section. You then have access to all of your orders, their preparation status and their dispatch follow-up. The carrier's tracking number is also sent to you by e-mail as soon as the order is dispatched.

Commande

Order

How do I place an order on the site?

In order to be able to place an order, it is necessary to create a customer account. Then, you just have to put items in your shopping cart by clicking on the "Add to cart" button. Once in your basket, you can place an order by following the different steps of the ordering process (validation of the basket, address, delivery and payment). By validating your order, you accept the General Terms and Conditions of Sale of our site.

Order

How do I use my promotional code?

To use your promotional code, all you have to do is copy the code and paste it into your basket, in the "promotional code" box provided for this purpose during the purchase process.

Order

How do I get my 10% discount code?

To do this, nothing could be simpler: all you have to do is subscribe to our newsletter!

Order

How do I track my orders ?

From your customer account, you can follow the preparation at any time as well as the routing of your orders in the "Your orders" section. You then have access to all of your orders, their preparation status and their dispatch follow-up. The carrier's tracking number is also sent to you by e-mail as soon as the order is dispatched.

Order

Commande

How do I place an order on the site?

In order to be able to place an order, it is necessary to create a customer account. Then, you just have to put items in your shopping cart by clicking on the "Add to cart" button. Once in your basket, you can place an order by following the different steps of the ordering process (validation of the basket, address, delivery and payment). By validating your order, you accept the General Terms and Conditions of Sale of our site.

Commande

How do I use my promotional code?

To use your promotional code, all you have to do is copy the code and paste it into your basket, in the "promotional code" box provided for this purpose during the purchase process.

Commande

How do I get my 10% discount code?

To do this, nothing could be simpler: all you have to do is subscribe to our newsletter!

Commande

How do I track my orders ?

From your customer account, you can follow the preparation at any time as well as the routing of your orders in the "Your orders" section. You then have access to all of your orders, their preparation status and their dispatch follow-up. The carrier's tracking number is also sent to you by e-mail as soon as the order is dispatched.

Commande

Livraison

Can my delivery address be different from my billing address?

When you place an order in step 1 "Addresses" you have the possibility to add an address different from your delivery address by unchecking the box "Use the same address for billing". You can also change your addresses in "My Account", by clicking on "My Addresses" and so select an address for delivery and add a billing address.

Livraison

By ordering on the Redskins website, you can have:

At home by Colissimo (metropolitan France rate: € 3.90)
In the relay point of your choice (metropolitan France rate: € 3.90)
In the Redskins store of your choice (free)
Delivery is free at home in mainland France for all orders over € 70.

From September 22, 2020, the delivery against signature of packages by Colissimo will be done with a confidential code that you will receive by email.

Before delivery, you will receive an email notification containing a 6-digit code (numeric and barcode).

At the time of delivery, you can either flash the bar code or send the code directly to the delivery person.

The flashing of delivery with the code will be valid as proof of delivery.

Livraison

Redskins ships to the following European countries:

- Metropolitan France: for any order for an amount greater than € 70, delivery is free. For mainland France, delivery to a relay point or home is € 3.90. Redskins store delivery is also available and is free.

- Switzerland, Belgium, Germany, Luxembourg, Netherlands: for the following countries: delivery from € 5.90.

- Austria, Spain, Italy, Portugal: delivery from € 6.90.

- Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia: delivery from € 7.90.

For information: Shipments to the United Kingdom are temporarily suspended as of January 2021.

Livraison

Are there shipping costs for my order?

Shipping costs are billed for orders below an amount of 70 euros.

For orders with an amount greater than 70 euros, shipping costs are free.

The shipping costs are in the amount of:

- € 3.90 for home delivery in mainland France

- € 3.90 for delivery to a relay point

- free for delivery to a Redskins store

Livraison

What is the delivery time of my order?
Due to the current situation, please allow extra time for order preparation.

The Colissimo delivery time is 2 to 5 working days from the shipment of the package.

These delays may be subject to unforeseen events (bad weather, technical problem with the Post Office, etc.) which do not depend on the Redskins brand. Redskins cannot be held responsible for any delays.

You can track your package using the tracking number that is sent to you by email when your order is shipped.

Livraison

What if my order is misplaced by the courier / if I am not delivered?
In the event of a delivery problem due:

- the loss of your package

- the non-delivery of your order despite a tracking number indicating that the order has been delivered

The procedure to follow will be different:

> If the delivery of your package is against signature: please contact our customer service so that a complaint can be filed.

> If the delivery of your package is without signature: it is essential to contact COLISSIMO in order to file a complaint with their service. Indeed, Redskins customer service will not be able to intervene to file a complaint for you.

Once COLISSIMO has completed the investigation carried out following your complaint, an e-mail from COLISSIMO services will be sent to you to notify you either:

- that your order will be compensated because it has been recognized that a problem has arisen during the delivery.

- that the investigation proves that your order has been delivered to the address indicated.

In both cases, you will need to forward this email to our customer service, so that we can intervene for the refund of your order or not. Please contact us only when you receive this survey response email.

Livraison

Why haven't I received my entire order?
If the missing part of your order has not been delivered after 4 days, please contact us.

If a product is missing due to out of stock, a warning email will be sent to you. The refund of the missing item will be sent to you within 72 hours.

Livraison

What can I do if I am absent on the day the delivery is scheduled?
In case of absence, the postman leaves the parcel or a calling card in your mailbox so that you can pick it up at your post office.

In the event of excessive delay, you can contact our customer service who will give you the Colissimo number affiliated with your order. You can then follow the delivery of your package on the website www.colissimo.fr

Shipping

Can my delivery address be different from my billing address?

When you place an order in step 1 "Addresses" you have the possibility to add an address different from your delivery address by unchecking the box "Use the same address for billing". You can also change your addresses in "My Account", by clicking on "My Addresses" and so select an address for delivery and add a billing address.

Shipping

By ordering on the Redskins website, you can have:

At home by Colissimo (metropolitan France rate: € 3.90)
In the relay point of your choice (metropolitan France rate: € 3.90)
In the Redskins store of your choice (free)
Delivery is free at home in mainland France for all orders over € 70.

From September 22, 2020, the delivery against signature of packages by Colissimo will be done with a confidential code that you will receive by email.

Before delivery, you will receive an email notification containing a 6-digit code (numeric and barcode).

At the time of delivery, you can either flash the bar code or send the code directly to the delivery person.

The flashing of delivery with the code will be valid as proof of delivery.

Shipping

Redskins ships to the following European countries:

- Metropolitan France: for any order for an amount greater than € 70, delivery is free. For mainland France, delivery to a relay point or home is € 3.90. Redskins store delivery is also available and is free.

- Switzerland, Belgium, Germany, Luxembourg, Netherlands: for the following countries: delivery from € 5.90.

- Austria, Spain, Italy, Portugal: delivery from € 6.90.

- Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia: delivery from € 7.90.

For information: Shipments to the United Kingdom are temporarily suspended as of January 2021.

Shipping

Are there shipping costs for my order?

Shipping costs are billed for orders below an amount of 70 euros.

For orders with an amount greater than 70 euros, shipping costs are free.

The shipping costs are in the amount of:

- € 3.90 for home delivery in mainland France

- € 3.90 for delivery to a relay point

- free for delivery to a Redskins store

Shipping

What is the delivery time of my order?
Due to the current situation, please allow extra time for order preparation.

The Colissimo delivery time is 2 to 5 working days from the shipment of the package.

These delays may be subject to unforeseen events (bad weather, technical problem with the Post Office, etc.) which do not depend on the Redskins brand. Redskins cannot be held responsible for any delays.

You can track your package using the tracking number that is sent to you by email when your order is shipped.

Shipping

What if my order is misplaced by the courier / if I am not delivered?
In the event of a delivery problem due:

- the loss of your package

- the non-delivery of your order despite a tracking number indicating that the order has been delivered

The procedure to follow will be different:

> If the delivery of your package is against signature: please contact our customer service so that a complaint can be filed.

> If the delivery of your package is without signature: it is essential to contact COLISSIMO in order to file a complaint with their service. Indeed, Redskins customer service will not be able to intervene to file a complaint for you.

Once COLISSIMO has completed the investigation carried out following your complaint, an e-mail from COLISSIMO services will be sent to you to notify you either:

- that your order will be compensated because it has been recognized that a problem has arisen during the delivery.

- that the investigation proves that your order has been delivered to the address indicated.

In both cases, you will need to forward this email to our customer service, so that we can intervene for the refund of your order or not. Please contact us only when you receive this survey response email.

Shipping

Why haven't I received my entire order?
If the missing part of your order has not been delivered after 4 days, please contact us.

If a product is missing due to out of stock, a warning email will be sent to you. The refund of the missing item will be sent to you within 72 hours.

Shipping

What can I do if I am absent on the day the delivery is scheduled?
In case of absence, the postman leaves the parcel or a calling card in your mailbox so that you can pick it up at your post office.

In the event of excessive delay, you can contact our customer service who will give you the Colissimo number affiliated with your order. You can then follow the delivery of your package on the website www.colissimo.fr

Livraison

Can my delivery address be different from my billing address?

When you place an order in step 1 "Addresses" you have the possibility to add an address different from your delivery address by unchecking the box "Use the same address for billing". You can also change your addresses in "My Account", by clicking on "My Addresses" and so select an address for delivery and add a billing address.

Livraison

By ordering on the Redskins website, you can have:

At home by Colissimo (metropolitan France rate: € 3.90)
In the relay point of your choice (metropolitan France rate: € 3.90)
In the Redskins store of your choice (free)
Delivery is free at home in mainland France for all orders over € 70.

From September 22, 2020, the delivery against signature of packages by Colissimo will be done with a confidential code that you will receive by email.

Before delivery, you will receive an email notification containing a 6-digit code (numeric and barcode).

At the time of delivery, you can either flash the bar code or send the code directly to the delivery person.

The flashing of delivery with the code will be valid as proof of delivery.

Livraison

Redskins ships to the following European countries:

- Metropolitan France: for any order for an amount greater than € 70, delivery is free. For mainland France, delivery to a relay point or home is € 3.90. Redskins store delivery is also available and is free.

- Switzerland, Belgium, Germany, Luxembourg, Netherlands: for the following countries: delivery from € 5.90.

- Austria, Spain, Italy, Portugal: delivery from € 6.90.

- Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia: delivery from € 7.90.

For information: Shipments to the United Kingdom are temporarily suspended as of January 2021.

Livraison

Are there shipping costs for my order?

Shipping costs are billed for orders below an amount of 70 euros.

For orders with an amount greater than 70 euros, shipping costs are free.

The shipping costs are in the amount of:

- € 3.90 for home delivery in mainland France

- € 3.90 for delivery to a relay point

- free for delivery to a Redskins store

Livraison

What is the delivery time of my order?
Due to the current situation, please allow extra time for order preparation.

The Colissimo delivery time is 2 to 5 working days from the shipment of the package.

These delays may be subject to unforeseen events (bad weather, technical problem with the Post Office, etc.) which do not depend on the Redskins brand. Redskins cannot be held responsible for any delays.

You can track your package using the tracking number that is sent to you by email when your order is shipped.

Livraison

What if my order is misplaced by the courier / if I am not delivered?
In the event of a delivery problem due:

- the loss of your package

- the non-delivery of your order despite a tracking number indicating that the order has been delivered

The procedure to follow will be different:

> If the delivery of your package is against signature: please contact our customer service so that a complaint can be filed.

> If the delivery of your package is without signature: it is essential to contact COLISSIMO in order to file a complaint with their service. Indeed, Redskins customer service will not be able to intervene to file a complaint for you.

Once COLISSIMO has completed the investigation carried out following your complaint, an e-mail from COLISSIMO services will be sent to you to notify you either:

- that your order will be compensated because it has been recognized that a problem has arisen during the delivery.

- that the investigation proves that your order has been delivered to the address indicated.

In both cases, you will need to forward this email to our customer service, so that we can intervene for the refund of your order or not. Please contact us only when you receive this survey response email.

Livraison

Why haven't I received my entire order?
If the missing part of your order has not been delivered after 4 days, please contact us.

If a product is missing due to out of stock, a warning email will be sent to you. The refund of the missing item will be sent to you within 72 hours.

Livraison

What can I do if I am absent on the day the delivery is scheduled?
In case of absence, the postman leaves the parcel or a calling card in your mailbox so that you can pick it up at your post office.

In the event of excessive delay, you can contact our customer service who will give you the Colissimo number affiliated with your order. You can then follow the delivery of your package on the website www.colissimo.fr

Échange et retours

I would like to make a return for an exchange.

You have the option of returning one or more item (s) for a refund or an exchange. To do this, we invite you to circle your choice on the return slip and indicate the part and the size you wish to exchange.

Échange et retours

How am I refunded if I return my product ?

If you have returned an order, you will be refunded on the same payment method that you used for the purchase:

- if you paid by credit card, you would be reimbursed directly to your bank account,

- if you paid by Paypal, you will be refunded directly to your Paypal account,

- for order returns that have been paid with an e-gift card, you will be compensated in the form of a credit note usable on the website.

Échange et retours

What is the refund deadline for my return?
When you return an order, the waiting period for your refund to be issued is 30 working days.

Échange et retours

Are the shipping costs refunded if I make a return?

Shipping costs are not refunded. They are only used if the return is motivated by:

- Receipt of a non-conforming product, which does not correspond to the initial order

- Receipt of a defective product

Échange et retours

I would like to make a return and be refunded. What should I do ?

Products can be returned free of charge within 14 working days.

Items must be unworn and in perfect condition.

Your order must be in "delivered" status to be able to request a return.

You must enclose the return slip in the package (downloadable from your account), otherwise your return cannot be processed.

Return procedure:

1 ° Access the "My orders" section of your customer account

2 ° Select "Make a return" in front of the concerned order

3 ° Follow the return instructions indicated on the page at this step

4 ° Go to the "My returns" tab of your customer area, to download your prepaid UPS return label as well as the return slip to be inserted in the package.

5 ° Prepare your package and stick the label on your package

6 ° Log on to the site: https://www.ups.com/fr/fr/Home.page: in the "Quick start" tab choose the "Address" menu enter your address so that UPS can offer you the addresses of the relay point and / or UPS depot where you can drop off your return package.

The refund will be made within 30 days of receipt of your package at our premises. If your product has a manufacturing defect, we invite you to follow our return procedure by selecting the reason for the return "defective product". We also invite you to contact us via our form to send us a photo of the damaged product, so that we can resolve this little problem very quickly. For more details, see our dedicated page on the Return Procedure

Returns

I would like to make a return for an exchange.

You have the option of returning one or more item (s) for a refund or an exchange. To do this, we invite you to circle your choice on the return slip and indicate the part and the size you wish to exchange.

Returns

How am I refunded if I return my product ?

If you have returned an order, you will be refunded on the same payment method that you used for the purchase:

- if you paid by credit card, you would be reimbursed directly to your bank account,

- if you paid by Paypal, you will be refunded directly to your Paypal account,

- for order returns that have been paid with an e-gift card, you will be compensated in the form of a credit note usable on the website.

Returns

What is the refund deadline for my return?
When you return an order, the waiting period for your refund to be issued is 30 working days.

Returns

Are the shipping costs refunded if I make a return?

Shipping costs are not refunded. They are only used if the return is motivated by:

- Receipt of a non-conforming product, which does not correspond to the initial order

- Receipt of a defective product

Returns

I would like to make a return and be refunded. What should I do ?

Products can be returned free of charge within 14 working days.

Items must be unworn and in perfect condition.

Your order must be in "delivered" status to be able to request a return.

You must enclose the return slip in the package (downloadable from your account), otherwise your return cannot be processed.

Return procedure:

1 ° Access the "My orders" section of your customer account

2 ° Select "Make a return" in front of the concerned order

3 ° Follow the return instructions indicated on the page at this step

4 ° Go to the "My returns" tab of your customer area, to download your prepaid UPS return label as well as the return slip to be inserted in the package.

5 ° Prepare your package and stick the label on your package

6 ° Log on to the site: https://www.ups.com/fr/fr/Home.page: in the "Quick start" tab choose the "Address" menu enter your address so that UPS can offer you the addresses of the relay point and / or UPS depot where you can drop off your return package.

The refund will be made within 30 days of receipt of your package at our premises. If your product has a manufacturing defect, we invite you to follow our return procedure by selecting the reason for the return "defective product". We also invite you to contact us via our form to send us a photo of the damaged product, so that we can resolve this little problem very quickly. For more details, see our dedicated page on the Return Procedure

Échange et retours

I would like to make a return for an exchange.

You have the option of returning one or more item (s) for a refund or an exchange. To do this, we invite you to circle your choice on the return slip and indicate the part and the size you wish to exchange.

Échange et retours

How am I refunded if I return my product ?

If you have returned an order, you will be refunded on the same payment method that you used for the purchase:

- if you paid by credit card, you would be reimbursed directly to your bank account,

- if you paid by Paypal, you will be refunded directly to your Paypal account,

- for order returns that have been paid with an e-gift card, you will be compensated in the form of a credit note usable on the website.

Échange et retours

What is the refund deadline for my return?
When you return an order, the waiting period for your refund to be issued is 30 working days.

Échange et retours

Are the shipping costs refunded if I make a return?

Shipping costs are not refunded. They are only used if the return is motivated by:

- Receipt of a non-conforming product, which does not correspond to the initial order

- Receipt of a defective product

Échange et retours

I would like to make a return and be refunded. What should I do ?

Products can be returned free of charge within 14 working days.

Items must be unworn and in perfect condition.

Your order must be in "delivered" status to be able to request a return.

You must enclose the return slip in the package (downloadable from your account), otherwise your return cannot be processed.

Return procedure:

1 ° Access the "My orders" section of your customer account

2 ° Select "Make a return" in front of the concerned order

3 ° Follow the return instructions indicated on the page at this step

4 ° Go to the "My returns" tab of your customer area, to download your prepaid UPS return label as well as the return slip to be inserted in the package.

5 ° Prepare your package and stick the label on your package

6 ° Log on to the site: https://www.ups.com/fr/fr/Home.page: in the "Quick start" tab choose the "Address" menu enter your address so that UPS can offer you the addresses of the relay point and / or UPS depot where you can drop off your return package.

The refund will be made within 30 days of receipt of your package at our premises. If your product has a manufacturing defect, we invite you to follow our return procedure by selecting the reason for the return "defective product". We also invite you to contact us via our form to send us a photo of the damaged product, so that we can resolve this little problem very quickly. For more details, see our dedicated page on the Return Procedure

Paiement

Is my payment secure?

Thanks to our partners Crédit Mutuel (3D secure) and Paypal all purchases are secure.

Paiement

What are the payment methods?
You can pay for your order by:

- Credit card (Credit card, VISA, Mastercard, Maestro)

- Paypal (by credit card or by Paypal account)

- In 3x or 4x free of charge via ALMA from 100 € of purchase

What are the payment methods?

You can pay for your order by:

- Credit card (Credit card, VISA, Mastercard, Maestro)

- Paypal (by credit card or by Paypal account)

- In 3x or 4x free of charge via ALMA from 100 € of purchase

Payment

Is my payment secure?

Thanks to our partners Crédit Mutuel (3D secure) and Paypal all purchases are secure.

Payment

What are the payment methods?
You can pay for your order by:

- Credit card (Credit card, VISA, Mastercard, Maestro)

- Paypal (by credit card or by Paypal account)

- In 3x or 4x free of charge via ALMA from 100 € of purchase

What are the payment methods?

You can pay for your order by:

- Credit card (Credit card, VISA, Mastercard, Maestro)

- Paypal (by credit card or by Paypal account)

- In 3x or 4x free of charge via ALMA from 100 € of purchase

Paiement

Is my payment secure?

Thanks to our partners Crédit Mutuel (3D secure) and Paypal all purchases are secure.

Paiement

What are the payment methods?
You can pay for your order by:

- Credit card (Credit card, VISA, Mastercard, Maestro)

- Paypal (by credit card or by Paypal account)

- In 3x or 4x free of charge via ALMA from 100 € of purchase

What are the payment methods?

You can pay for your order by:

- Credit card (Credit card, VISA, Mastercard, Maestro)

- Paypal (by credit card or by Paypal account)

- In 3x or 4x free of charge via ALMA from 100 € of purchase

Le service retrait en magasin

How long will it take for my in-store order to be ready?
If you place an order during the day, from Monday to Friday, you will receive a shipping confirmation by email and can pick up your order at the store you have selected within 24 to 48 hours, generally (this may vary from 'one Redskins store to another).

We will endeavor to prepare your order within the above time frame, however we are unable to guarantee that the preparation will not be affected by the unforeseen.

Le service retrait en magasin

What is store pickup?
Our in-store pickup service allows you to pick up your order made online, at the Redskins store of your choice.

By choosing this option when finalizing your order online, your order will be available in store within 24 to 48 hours (under certain conditions), and you can be sure not to miss your delivery.

Le service retrait en magasin

How much does the in-store pick-up service cost?
The withdrawal of your order in store is completely free, regardless of the amount of your purchase!

Le service retrait en magasin

What are the payment methods available for an order to pick up in store?
You can choose to pay online using your Carte Bleue, e-Carte Bleue, Visa, Mastercard, American Express or your Paypal account.

Payment is only made upstream on our site, no payment can be made when you collect your order from the store.

Le service retrait en magasin

How do I place an order to pick up in store?
To pick up your order in the Redskins store of your choice, simply select this option after validating your basket, when choosing the delivery method and choosing the store where you wish to be delivered.

Le service retrait en magasin

How will I be notified that my order is available in store?
An email and SMS will be sent to you when your order is ready in store.

To get your order in the selected store, contact a member of our team on site. It is important to present the required documents correctly.

Le service retrait en magasin

What are the delivery times for my order?
Delivery times are between 2 and 3 working days. These delays may be subject to unforeseen events (bad weather, technical problem with the Post Office, etc.) which do not depend on the Redskins brand. Redskins cannot be held responsible for any delays.

You can track your package using the tracking number that is sent to you by email when your order is shipped.

Le service retrait en magasin

What is the deadline for picking up my parcel in store?
You have 1 month from the date of purchase to collect your order from the store you have selected.

If you know you won't be able to pick up your order in time, contact the store to let them know.

Le service retrait en magasin

What happens if I am unable to collect my order?
In the event that you cannot pick up your package within 1 month from the date of purchase, it will be returned to our warehouse and we will issue a refund within 14 working days.

If you know you won't be on time to pick up your order, you can contact your store to let them know.

If one of your relatives comes to collect the order on your behalf, it is essential that he presents himself with a written exemption as well as your identity document. Notify in advance by calling the store for more security.

Le service retrait en magasin

What documents do I need to present in store to collect my order?
To get your order in the selected store, contact a member of our team on site. It is important to present the required documents:

- an ID

- the withdrawal code which was communicated to you by SMS and by e-mail

Without this, the order cannot be delivered to you.

If one of your relatives comes to collect the order on your behalf, it is essential that he presents himself with a written exemption as well as your identity document. Notify in advance by calling the store for more security.

Click and Collect

How long will it take for my in-store order to be ready?
If you place an order during the day, from Monday to Friday, you will receive a shipping confirmation by email and can pick up your order at the store you have selected within 24 to 48 hours, generally (this may vary from 'one Redskins store to another).

We will endeavor to prepare your order within the above time frame, however we are unable to guarantee that the preparation will not be affected by the unforeseen.

Click and Collect

What is store pickup?
Our in-store pickup service allows you to pick up your order made online, at the Redskins store of your choice.

By choosing this option when finalizing your order online, your order will be available in store within 24 to 48 hours (under certain conditions), and you can be sure not to miss your delivery.

Click and Collect

How much does the in-store pick-up service cost?
The withdrawal of your order in store is completely free, regardless of the amount of your purchase!

Click and Collect

What are the payment methods available for an order to pick up in store?
You can choose to pay online using your Carte Bleue, e-Carte Bleue, Visa, Mastercard, American Express or your Paypal account.

Payment is only made upstream on our site, no payment can be made when you collect your order from the store.

Click and Collect

How do I place an order to pick up in store?
To pick up your order in the Redskins store of your choice, simply select this option after validating your basket, when choosing the delivery method and choosing the store where you wish to be delivered.

Click and Collect

How will I be notified that my order is available in store?
An email and SMS will be sent to you when your order is ready in store.

To get your order in the selected store, contact a member of our team on site. It is important to present the required documents correctly.

Click and Collect

What are the delivery times for my order?
Delivery times are between 2 and 3 working days. These delays may be subject to unforeseen events (bad weather, technical problem with the Post Office, etc.) which do not depend on the Redskins brand. Redskins cannot be held responsible for any delays.

You can track your package using the tracking number that is sent to you by email when your order is shipped.

Click and Collect

What is the deadline for picking up my parcel in store?
You have 1 month from the date of purchase to collect your order from the store you have selected.

If you know you won't be able to pick up your order in time, contact the store to let them know.

Click and Collect

What happens if I am unable to collect my order?
In the event that you cannot pick up your package within 1 month from the date of purchase, it will be returned to our warehouse and we will issue a refund within 14 working days.

If you know you won't be on time to pick up your order, you can contact your store to let them know.

If one of your relatives comes to collect the order on your behalf, it is essential that he presents himself with a written exemption as well as your identity document. Notify in advance by calling the store for more security.

Click and Collect

What documents do I need to present in store to collect my order?
To get your order in the selected store, contact a member of our team on site. It is important to present the required documents:

- an ID

- the withdrawal code which was communicated to you by SMS and by e-mail

Without this, the order cannot be delivered to you.

If one of your relatives comes to collect the order on your behalf, it is essential that he presents himself with a written exemption as well as your identity document. Notify in advance by calling the store for more security.

Le service retrait en magasin

How long will it take for my in-store order to be ready?
If you place an order during the day, from Monday to Friday, you will receive a shipping confirmation by email and can pick up your order at the store you have selected within 24 to 48 hours, generally (this may vary from 'one Redskins store to another).

We will endeavor to prepare your order within the above time frame, however we are unable to guarantee that the preparation will not be affected by the unforeseen.

Le service retrait en magasin

What is store pickup?
Our in-store pickup service allows you to pick up your order made online, at the Redskins store of your choice.

By choosing this option when finalizing your order online, your order will be available in store within 24 to 48 hours (under certain conditions), and you can be sure not to miss your delivery.

Le service retrait en magasin

How much does the in-store pick-up service cost?
The withdrawal of your order in store is completely free, regardless of the amount of your purchase!

Le service retrait en magasin

What are the payment methods available for an order to pick up in store?
You can choose to pay online using your Carte Bleue, e-Carte Bleue, Visa, Mastercard, American Express or your Paypal account.

Payment is only made upstream on our site, no payment can be made when you collect your order from the store.

Le service retrait en magasin

How do I place an order to pick up in store?
To pick up your order in the Redskins store of your choice, simply select this option after validating your basket, when choosing the delivery method and choosing the store where you wish to be delivered.

Le service retrait en magasin

How will I be notified that my order is available in store?
An email and SMS will be sent to you when your order is ready in store.

To get your order in the selected store, contact a member of our team on site. It is important to present the required documents correctly.

Le service retrait en magasin

What are the delivery times for my order?
Delivery times are between 2 and 3 working days. These delays may be subject to unforeseen events (bad weather, technical problem with the Post Office, etc.) which do not depend on the Redskins brand. Redskins cannot be held responsible for any delays.

You can track your package using the tracking number that is sent to you by email when your order is shipped.

Le service retrait en magasin

What is the deadline for picking up my parcel in store?
You have 1 month from the date of purchase to collect your order from the store you have selected.

If you know you won't be able to pick up your order in time, contact the store to let them know.

Le service retrait en magasin

What happens if I am unable to collect my order?
In the event that you cannot pick up your package within 1 month from the date of purchase, it will be returned to our warehouse and we will issue a refund within 14 working days.

If you know you won't be on time to pick up your order, you can contact your store to let them know.

If one of your relatives comes to collect the order on your behalf, it is essential that he presents himself with a written exemption as well as your identity document. Notify in advance by calling the store for more security.

Le service retrait en magasin

What documents do I need to present in store to collect my order?
To get your order in the selected store, contact a member of our team on site. It is important to present the required documents:

- an ID

- the withdrawal code which was communicated to you by SMS and by e-mail

Without this, the order cannot be delivered to you.

If one of your relatives comes to collect the order on your behalf, it is essential that he presents himself with a written exemption as well as your identity document. Notify in advance by calling the store for more security.

Produits Redskins

How look after my Redskins leather?

Never forget that leather is a living natural material.

About twenty tanning operations were necessary to give this leather all its current qualities of resistance, authenticity and natural beauty.

The patina that it will take over time is completely normal and its wrinkles or natural marks, far from being imperfections, attest to its authenticity.

Scars, variation in color, folds ..., the small defects that will be added over the course of its life will only accentuate the unique and sensual character of your Redskins leather.

For certain qualities, a "Vintage", "Used" or "Patina" spirit has been deliberately emphasized. However, to maintain its appearance and flexibility for a long time, it needs regular care and certain attentions.

The little everyday attentions
Always be sure to hang your leather on a hanger to keep it in shape.

Always have the 2 parts of a set cleaned at the same time to avoid a possible color difference.

Store your leather garment in a dry and ventilated place.

Avoid exposing your leather to rain and if this has been the case, let it dry on a hanger, away from any heat source.

Avoid prolonged exposure to the sun (pay attention to the rear shelf of your car).

Do not cover your leather with a plastic cover that would prevent it from breathing (prefer cotton).

The color of some leather is bleeding, beware of contact with light-colored car or salon upholstery.

Dirty or stained, take your garment to a specialist

Warning
Never scratch the surface of the leather with an abrasive object (sponge, knife blade or fingernail) except for suede leathers using a suitable eraser.

All machine or hand washes as well as direct steam ironing are to be excluded.

If you have any doubts about the type of leather to be treated, do not hesitate to contact your distributor or a specialist. The main cleaning products that you will find on the market are generally mild soaps, nourishing and renovating milks, and waterproofing sprays.

>> Always test a product on a hidden part of the garment.

Produits Redskins

How do I clean my Redskins leather?

We advise you to have it cleaned by a specialist, who will know the necessary steps depending on the type of leather in your product.

You live in Paris ? We recommend the services of La Teinturerie for cleaning your leathers: www.lateinturerie.fr.

Produits Redskins

How to look after my Redskins clothes?

TEXTILE CARE TIPS

Down jackets with Feather / Down filling:
These products can be washed with caution, maximum 30 ° C, with tennis balls and above all it is IMPORTANT to use the dryer so that the feathers do not mold.

T-shirts and Sweatshirts with branding:
Iron them inside out so as not to burn the visual.

Coated jeans:
Wash it cold inside out and iron it inside out as well.

Two-tone pieces:
Use a color absorbent wipe.

Produits Redskins

I would like to have my leather product repaired. How to do ?

If your purchase was made less than 1 year ago: we invite you to contact the store where you made your purchase or the web customer service, before calling a leather alteration workshop.

Redskins product

How look after my Redskins leather?

Never forget that leather is a living natural material.

About twenty tanning operations were necessary to give this leather all its current qualities of resistance, authenticity and natural beauty.

The patina that it will take over time is completely normal and its wrinkles or natural marks, far from being imperfections, attest to its authenticity.

Scars, variation in color, folds ..., the small defects that will be added over the course of its life will only accentuate the unique and sensual character of your Redskins leather.

For certain qualities, a "Vintage", "Used" or "Patina" spirit has been deliberately emphasized. However, to maintain its appearance and flexibility for a long time, it needs regular care and certain attentions.

The little everyday attentions
Always be sure to hang your leather on a hanger to keep it in shape.

Always have the 2 parts of a set cleaned at the same time to avoid a possible color difference.

Store your leather garment in a dry and ventilated place.

Avoid exposing your leather to rain and if this has been the case, let it dry on a hanger, away from any heat source.

Avoid prolonged exposure to the sun (pay attention to the rear shelf of your car).

Do not cover your leather with a plastic cover that would prevent it from breathing (prefer cotton).

The color of some leather is bleeding, beware of contact with light-colored car or salon upholstery.

Dirty or stained, take your garment to a specialist

Warning
Never scratch the surface of the leather with an abrasive object (sponge, knife blade or fingernail) except for suede leathers using a suitable eraser.

All machine or hand washes as well as direct steam ironing are to be excluded.

If you have any doubts about the type of leather to be treated, do not hesitate to contact your distributor or a specialist. The main cleaning products that you will find on the market are generally mild soaps, nourishing and renovating milks, and waterproofing sprays.

>> Always test a product on a hidden part of the garment.

Redskins product

How do I clean my Redskins leather?

We advise you to have it cleaned by a specialist, who will know the necessary steps depending on the type of leather in your product.

You live in Paris ? We recommend the services of La Teinturerie for cleaning your leathers: www.lateinturerie.fr.

Redskins product

How to look after my Redskins clothes?

TEXTILE CARE TIPS

Down jackets with Feather / Down filling:
These products can be washed with caution, maximum 30 ° C, with tennis balls and above all it is IMPORTANT to use the dryer so that the feathers do not mold.

T-shirts and Sweatshirts with branding:
Iron them inside out so as not to burn the visual.

Coated jeans:
Wash it cold inside out and iron it inside out as well.

Two-tone pieces:
Use a color absorbent wipe.

Redskins product

I would like to have my leather product repaired. How to do ?

If your purchase was made less than 1 year ago: we invite you to contact the store where you made your purchase or the web customer service, before calling a leather alteration workshop.

Produits Redskins

How look after my Redskins leather?

Never forget that leather is a living natural material.

About twenty tanning operations were necessary to give this leather all its current qualities of resistance, authenticity and natural beauty.

The patina that it will take over time is completely normal and its wrinkles or natural marks, far from being imperfections, attest to its authenticity.

Scars, variation in color, folds ..., the small defects that will be added over the course of its life will only accentuate the unique and sensual character of your Redskins leather.

For certain qualities, a "Vintage", "Used" or "Patina" spirit has been deliberately emphasized. However, to maintain its appearance and flexibility for a long time, it needs regular care and certain attentions.

The little everyday attentions
Always be sure to hang your leather on a hanger to keep it in shape.

Always have the 2 parts of a set cleaned at the same time to avoid a possible color difference.

Store your leather garment in a dry and ventilated place.

Avoid exposing your leather to rain and if this has been the case, let it dry on a hanger, away from any heat source.

Avoid prolonged exposure to the sun (pay attention to the rear shelf of your car).

Do not cover your leather with a plastic cover that would prevent it from breathing (prefer cotton).

The color of some leather is bleeding, beware of contact with light-colored car or salon upholstery.

Dirty or stained, take your garment to a specialist

Warning
Never scratch the surface of the leather with an abrasive object (sponge, knife blade or fingernail) except for suede leathers using a suitable eraser.

All machine or hand washes as well as direct steam ironing are to be excluded.

If you have any doubts about the type of leather to be treated, do not hesitate to contact your distributor or a specialist. The main cleaning products that you will find on the market are generally mild soaps, nourishing and renovating milks, and waterproofing sprays.

>> Always test a product on a hidden part of the garment.

Produits Redskins

How do I clean my Redskins leather?

We advise you to have it cleaned by a specialist, who will know the necessary steps depending on the type of leather in your product.

You live in Paris ? We recommend the services of La Teinturerie for cleaning your leathers: www.lateinturerie.fr.

Produits Redskins

How to look after my Redskins clothes?

TEXTILE CARE TIPS

Down jackets with Feather / Down filling:
These products can be washed with caution, maximum 30 ° C, with tennis balls and above all it is IMPORTANT to use the dryer so that the feathers do not mold.

T-shirts and Sweatshirts with branding:
Iron them inside out so as not to burn the visual.

Coated jeans:
Wash it cold inside out and iron it inside out as well.

Two-tone pieces:
Use a color absorbent wipe.

Produits Redskins

I would like to have my leather product repaired. How to do ?

If your purchase was made less than 1 year ago: we invite you to contact the store where you made your purchase or the web customer service, before calling a leather alteration workshop.

E-cartes cadeaux

How do I use my Redskins e-gift card?

To use your e-gift card, simply copy the code it contains and paste it into your basket, in the "promotional code" box provided for this purpose.

The e-gift card can be used once, by the person designated by the card provider. The Redskins e-gift card is the only gift card accepted as a payment method on the site.

>> The e-gift cards are personal. Only the person designated by the buyer can use it. If you have received an e-gift card and are unable to use it, the buyer may have entered your e-mail address incorrectly. We can help you rectify this.

The e-gift card is valid for 1 year from the date of purchase.

E-cartes cadeaux

How am I refunded after a return of an item bought with my e-gift card?

For returns of orders that have been paid with an e-gift card, you will be compensated in the form of a credit note usable on the website.

This credit note will be sent to you by e-mail, when the returns are processed.

E-cartes cadeaux

What is the cost of the shipping costs if I order using my gift card?

When you buy with a gift card, shipping costs are charged for orders below an amount of 70 euros.

For orders with an amount greater than 70 euros, shipping costs are free.

The shipping costs are in the amount of:

- € 3.90 for home delivery in mainland France

- € 3.90 for delivery to a relay point

- free for delivery to a Redskins store

E-cartes cadeaux

How to  well configure my gift card before offering it?

1. Buy your e-gift card, like a lambda product (there is no need to configure it at this stage).

2. Go to your customer account in the "My gift cards" tab

3. Click on "configure" on the gift card concerned

4. You have two choices:

You can send your gift card to your recipient's email address:
To do this, please fill in the fields:

"BENEFICIARY'S NAME": the name of the person to whom you wish to offer the card. This field is mandatory.

"YOUR NAME": so that your loved one knows that this gift card is from you. This field is mandatory.

"ADD A TEXT": you can add a personalized message. This field is optional.

Then, all you have to do is select "send by e-mail" then validate.

You will always have the possibility to download the gift card if necessary.

You can download the map in PDF format:
This allows you to be able to print it and deliver it by hand.

You will also need to fill in the mandatory fields "NAME OF BENEFICIARY" then "YOUR NAME".

Then, you just have to select "download the PDF", then validate by clicking on "download".

By choosing this option, it will no longer be possible to send your e-gift card by e-mail.

Your e-gift card is valid for one year and can only be used on the Redskins site. If you have chosen to send by e-mail, you will still be able to download the gift card if necessary.

E-cartes cadeaux

Can I use my e-gift card in store?

E-gift cards purchased on the site are valid only on the Redskins site. They cannot be used in physical Redskins stores.

To note :

E-gift cards are the only discount voucher cards that can be used on the site: other gift certificates and gift cards (Kadeo, Cadhoc, etc.) as well as discount coupons intended for purchase in a Redskins physical store are not usable on the website.

E-card gift

How do I use my Redskins e-gift card?

To use your e-gift card, simply copy the code it contains and paste it into your basket, in the "promotional code" box provided for this purpose.

The e-gift card can be used once, by the person designated by the card provider. The Redskins e-gift card is the only gift card accepted as a payment method on the site.

>> The e-gift cards are personal. Only the person designated by the buyer can use it. If you have received an e-gift card and are unable to use it, the buyer may have entered your e-mail address incorrectly. We can help you rectify this.

The e-gift card is valid for 1 year from the date of purchase.

E-card gift

How am I refunded after a return of an item bought with my e-gift card?

For returns of orders that have been paid with an e-gift card, you will be compensated in the form of a credit note usable on the website.

This credit note will be sent to you by e-mail, when the returns are processed.

E-card gift

What is the cost of the shipping costs if I order using my gift card?

When you buy with a gift card, shipping costs are charged for orders below an amount of 70 euros.

For orders with an amount greater than 70 euros, shipping costs are free.

The shipping costs are in the amount of:

- € 3.90 for home delivery in mainland France

- € 3.90 for delivery to a relay point

- free for delivery to a Redskins store

E-card gift

How to  well configure my gift card before offering it?

1. Buy your e-gift card, like a lambda product (there is no need to configure it at this stage).

2. Go to your customer account in the "My gift cards" tab

3. Click on "configure" on the gift card concerned

4. You have two choices:

You can send your gift card to your recipient's email address:
To do this, please fill in the fields:

"BENEFICIARY'S NAME": the name of the person to whom you wish to offer the card. This field is mandatory.

"YOUR NAME": so that your loved one knows that this gift card is from you. This field is mandatory.

"ADD A TEXT": you can add a personalized message. This field is optional.

Then, all you have to do is select "send by e-mail" then validate.

You will always have the possibility to download the gift card if necessary.

You can download the map in PDF format:
This allows you to be able to print it and deliver it by hand.

You will also need to fill in the mandatory fields "NAME OF BENEFICIARY" then "YOUR NAME".

Then, you just have to select "download the PDF", then validate by clicking on "download".

By choosing this option, it will no longer be possible to send your e-gift card by e-mail.

Your e-gift card is valid for one year and can only be used on the Redskins site. If you have chosen to send by e-mail, you will still be able to download the gift card if necessary.

E-card gift

Can I use my e-gift card in store?

E-gift cards purchased on the site are valid only on the Redskins site. They cannot be used in physical Redskins stores.

To note :

E-gift cards are the only discount voucher cards that can be used on the site: other gift certificates and gift cards (Kadeo, Cadhoc, etc.) as well as discount coupons intended for purchase in a Redskins physical store are not usable on the website.

E-cartes cadeaux

How do I use my Redskins e-gift card?

To use your e-gift card, simply copy the code it contains and paste it into your basket, in the "promotional code" box provided for this purpose.

The e-gift card can be used once, by the person designated by the card provider. The Redskins e-gift card is the only gift card accepted as a payment method on the site.

>> The e-gift cards are personal. Only the person designated by the buyer can use it. If you have received an e-gift card and are unable to use it, the buyer may have entered your e-mail address incorrectly. We can help you rectify this.

The e-gift card is valid for 1 year from the date of purchase.

E-cartes cadeaux

How am I refunded after a return of an item bought with my e-gift card?

For returns of orders that have been paid with an e-gift card, you will be compensated in the form of a credit note usable on the website.

This credit note will be sent to you by e-mail, when the returns are processed.

E-cartes cadeaux

What is the cost of the shipping costs if I order using my gift card?

When you buy with a gift card, shipping costs are charged for orders below an amount of 70 euros.

For orders with an amount greater than 70 euros, shipping costs are free.

The shipping costs are in the amount of:

- € 3.90 for home delivery in mainland France

- € 3.90 for delivery to a relay point

- free for delivery to a Redskins store

E-cartes cadeaux

How to  well configure my gift card before offering it?

1. Buy your e-gift card, like a lambda product (there is no need to configure it at this stage).

2. Go to your customer account in the "My gift cards" tab

3. Click on "configure" on the gift card concerned

4. You have two choices:

You can send your gift card to your recipient's email address:
To do this, please fill in the fields:

"BENEFICIARY'S NAME": the name of the person to whom you wish to offer the card. This field is mandatory.

"YOUR NAME": so that your loved one knows that this gift card is from you. This field is mandatory.

"ADD A TEXT": you can add a personalized message. This field is optional.

Then, all you have to do is select "send by e-mail" then validate.

You will always have the possibility to download the gift card if necessary.

You can download the map in PDF format:
This allows you to be able to print it and deliver it by hand.

You will also need to fill in the mandatory fields "NAME OF BENEFICIARY" then "YOUR NAME".

Then, you just have to select "download the PDF", then validate by clicking on "download".

By choosing this option, it will no longer be possible to send your e-gift card by e-mail.

Your e-gift card is valid for one year and can only be used on the Redskins site. If you have chosen to send by e-mail, you will still be able to download the gift card if necessary.

E-cartes cadeaux

Can I use my e-gift card in store?

E-gift cards purchased on the site are valid only on the Redskins site. They cannot be used in physical Redskins stores.

To note :

E-gift cards are the only discount voucher cards that can be used on the site: other gift certificates and gift cards (Kadeo, Cadhoc, etc.) as well as discount coupons intended for purchase in a Redskins physical store are not usable on the website.